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FeeFo Feedback

Direct Flooring reviews

Feefologo

Feedback for Direct Flooring has been compiled from 142 customer reviews

Gloss White Laminate Flooring

Rating: Service:++
Product:++
Comments:

Good and on time

Posted:

Black Walnut Laminate Flooring

Rating: Service:+
Product:++
Comments:

Great, easy website to use. Sample service brilliant service.
Product arrived 3 days, as promised on order, however no phone call to confirm delivery date or time. Good job our joiner was around.
In addition I had emailed twice but no response.

  • Customer also bought: .... :
  • XPS Foam Underlay
Posted:

Kronotex Stirling Oak

Rating: Service:++
Product:nyt
Comments:

Value for money and very good delivery times

Posted:

Nostalgia Teak Silver

Rating: Service:+
Product:++
Comments:

Excellent online service.. feel company were let down due to staff instore. rather ignorant and poorly organised.

  • Customer also bought: .... :
  • ENVOY ULTRA UNDERLAY (10 MTR ROLL)
  • Kronotex Stirling Oak
Posted:

Senia Laminate Tile Flooring

Rating: Service:++
Product:++
Comments:

Great service, very helpful staff in shop

Posted:

Canmore Oak

Rating: Service:-
Product:nyt
Comments:

Ordered one evening and next day get email saying local branch didn't have enough stock to fulfill order and they will contact when they have been restocked. After a week of not hearing popped in when passing to be told they had stock all the time of items ordered and apologetic staff weren't aware of email saying out of stock . Feel bad giving a poor rating but couldn't give good - suggest having a neutral option.

  • Customer also bought: .... :
  • ENVOY ULTRA UNDERLAY (10 MTR ROLL)
  • SCOTIA OAK
Posted:

Acacia Solid Hardwood, 18mm x 122mm

Rating: Service:--
Product:++
Comments:

Omg left my 800 pound flooring out in the middle of the street not in my house I had too call someone to help me take it in it ruined not happy at all

Posted:

Century Oak Brown

Rating: Service:++
Product:++
Comments:

Very fast efficient service. Thank you

  • Customer also bought: .... :
  • ENVOY ULTRA UNDERLAY (10 MTR ROLL)
  • SCOTIA DARK OAK
Posted:

Kronotex Everest Oak Bronze

Rating: Service:++
Product:++
Comments:

From my first phone call right to the delivery everything went smoothly.

Posted:

Kronotex Waveless Oak White

Rating: Service:++
Product:++
Comments:

Excellent product and excellent service, delivery arrived within two days.

  • Customer also bought: .... :
  • ENVOY ULTRA UNDERLAY (10 MTR ROLL)
Posted:

Kronotex Everest Oak Natural

Rating: Service:++
Product:nyt
Comments:

The on-line ordering was good and the shop service was excellent, however there is an element of unfairness here which you may feel like addressing. The shop staff have as much work to do with regard to customer service and paperwork for a Click and Collect order as they would for an 'off the street' order. I hope they get the same recognition/remuneration, for they are the 'face' of the company.

Posted:

Trend Oak Grey 6mm

Rating: Service:+
Product:--
Comments:

Got 22 boxes of laminate flooring and had it professionaly installed and even the guy said the stuff was bad quality and I've just paid £20 a box? Well my full house of laminate flooring will need Re dun due to the fact the stuff is shite

Posted:

Kronotex Tower Oak Nature

Rating: Service:++
Product:++
Comments:

Excellent price and excellent service

Posted:

Ticino Walnut

Rating: Service:++
Product:++
Comments:

Great quality, superbly priced, only minor issue I had was with the delivery method.
I requested free store pick up however the website still charged me delivery price.
This was quickly rectified during a telephone call the following day.
I would definately purchase from you again

Posted:

XPS Foam Underlay

Rating: Service:+
Product:+
Comments:

Quick and easy transaction, items were ready to collect in 24 hours. I would definitely use them again.

  • Customer also bought: .... :
  • Trend Oak Grey 6mm
Posted:

Trend Oak Grey 6mm

Rating: Service:++
Product:+
Comments:

Easy to use web site and prompt delivery

  • Customer also bought: .... :
  • WHITE FOAM (1 MTRS)
Posted:

Century Oak Brown

Rating: Service:++
Product:+
Comments:

Excellent service, easy to order and quick delivery. I had to amend my order and the person I spoke to was very helpful and rearranged it so everything came with the same order. This was great as otherwise the delivery would have been really expensive!

Posted:

Kronotex Trend Oak Grey 7mm

Rating: Service:++
Product:nyt
Comments:

My girlfriend was in to receive delivery , the driver carried it into the house for her . 1st class service thanks

Posted:

Carbon Black

Rating: Service:++
Product:++
Comments:

Fantastic company with quick service. Ordered online and was delivered by a great delivery company

Posted:

Bamboo Carbonized Solid Hardwood (Horizontal)

Rating: Service:-
Product:nyt
Comments:

I ordered this flooring and paid for it and was told I would be informed when it was in the Dundee Store.

I waited and waited and received no notification that this flooring was in the Dundee store.

I also e mailed the contact person that was on the e mail I received as confirmation of my order and he still has not come back to me which I feel is not good customer care at all.

I eventually had to go into the store to find out if the flooring was in and when I spoke to a staff member he advised that my order was there and that my piece of paper in my hand stated confirmation of order. I pointed out that what it stated quite forcefully. If I had not seen this items a a deal in the sale I most certainly would have cancelled my order and gone somewhere else. I did in the end get an apology form one of the guys who put the boxes in my car.

Posted: