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Good and on time
Great, easy website to use. Sample service brilliant service. Product arrived 3 days, as promised on order, however no phone call to confirm delivery date or time. Good job our joiner was around. In addition I had emailed twice but no response.
Value for money and very good delivery times
Excellent online service.. feel company were let down due to staff instore. rather ignorant and poorly organised.
Great service, very helpful staff in shop
Ordered one evening and next day get email saying local branch didn't have enough stock to fulfill order and they will contact when they have been restocked. After a week of not hearing popped in when passing to be told they had stock all the time of items ordered and apologetic staff weren't aware of email saying out of stock . Feel bad giving a poor rating but couldn't give good - suggest having a neutral option.
Omg left my 800 pound flooring out in the middle of the street not in my house I had too call someone to help me take it in it ruined not happy at all
Very fast efficient service. Thank you
From my first phone call right to the delivery everything went smoothly.
Excellent product and excellent service, delivery arrived within two days.
The on-line ordering was good and the shop service was excellent, however there is an element of unfairness here which you may feel like addressing. The shop staff have as much work to do with regard to customer service and paperwork for a Click and Collect order as they would for an 'off the street' order. I hope they get the same recognition/remuneration, for they are the 'face' of the company.
Got 22 boxes of laminate flooring and had it professionaly installed and even the guy said the stuff was bad quality and I've just paid £20 a box? Well my full house of laminate flooring will need Re dun due to the fact the stuff is shite
Excellent price and excellent service
Great quality, superbly priced, only minor issue I had was with the delivery method.I requested free store pick up however the website still charged me delivery price.This was quickly rectified during a telephone call the following day.I would definately purchase from you again
Quick and easy transaction, items were ready to collect in 24 hours. I would definitely use them again.
Easy to use web site and prompt delivery
Excellent service, easy to order and quick delivery. I had to amend my order and the person I spoke to was very helpful and rearranged it so everything came with the same order. This was great as otherwise the delivery would have been really expensive!
My girlfriend was in to receive delivery , the driver carried it into the house for her . 1st class service thanks
Fantastic company with quick service. Ordered online and was delivered by a great delivery company
I ordered this flooring and paid for it and was told I would be informed when it was in the Dundee Store.I waited and waited and received no notification that this flooring was in the Dundee store.I also e mailed the contact person that was on the e mail I received as confirmation of my order and he still has not come back to me which I feel is not good customer care at all.I eventually had to go into the store to find out if the flooring was in and when I spoke to a staff member he advised that my order was there and that my piece of paper in my hand stated confirmation of order. I pointed out that what it stated quite forcefully. If I had not seen this items a a deal in the sale I most certainly would have cancelled my order and gone somewhere else. I did in the end get an apology form one of the guys who put the boxes in my car.
Cheap Laminate Flooring UK Specialists @ Direct Flooring