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Direct Flooring reviews

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Feedback for Direct Flooring has been compiled from 72 customer reviews

Vintage Oak Laminate Flooring

Rating: +
Comments:

Although I have put good they failed to deliver on the Saturday because they did not put the order through and I am still waiting for a refund which is £60!

  • Customer also bought: .... :
  • Kronotex Pine
Posted:

Birch Solid Hardwood Flooring, 15mm x 90mm

Rating: +
Comments:

Good advice delivered on time.

Posted:

Acacia Solid Hardwood, 18mm x 122mm

Rating: +
Comments:

No issues,staff nice

Posted:

Kronotex Tower Oak Polar

Rating: -
Comments:

Delivery service is very poor. Do not believe the estimated 3 working day delivery. The office staff would not telephone back to give updates on delivery as I requested. On two separate occasions, I was assured a delivery for a Monday, one week after the product was ordered. Was informed by the delivery company that it would be on the Tuesday. Promises made but not delivered on, extremely poor customer service.


On 28-Jul-2015 the supplier responded:

Service rating :

The delivery is an Average of three working days, When contacted by the courier company they informed us that they could not contact you by phone and were unable to book in for the monday as they will not just show up at your door without prior arrangement,
When i spoke to yourself i understood that you had been let down with your delivery date and assured this was delivered on a AM delivery the following day.
Again We apologise for the inconvenience this has caused you.

Chris Gallagher
Internet Manager

Posted:

Trend Oak Grey 6mm

Rating: --
Comments:

Your asking for feedback and i dont have my flooring?? couldny run a bath.

Posted:

Black Walnut Laminate Flooring

Rating: +
Comments:

Good website and very easy to use and good prices from Direct flooring. Click and collect service was very good.

Posted:

Viva Natural Laminate Flooring ***limited stock please call before ordering***

Rating: ++
Comments:

Cant Fault the service, was sent pictures via email which helped me decide on my purchase.

Posted:

Sutter Oak

Rating: ++
Comments:

Absolutely brilliant, really understanding, quick service and extremely helpful!

  • Customer also bought: .... :
  • Trend Oak White
Posted:

Century Oak Brown

Rating: ++
Comments:

Great company , visited shop but ended up ordering online , was good website and colours true to pictures

  • Customer also bought: .... :
  • WHITE FOAM (1 MTRS)
  • SCOTIA DARK OAK
Posted:

Trend Oak Grey 6mm

Rating: ++
Comments:

very good service

Posted:

Viva Natural Laminate Flooring ***limited stock please call before ordering***

Rating: +
Comments:

Used click and collect, product was there when advised and no issues, also phoned to ask question and was quick to help

Posted:

Kronotex White Washed Oak

Rating: -
Comments:

I received notification that my order was ready for collection. I organised colleagues with a van to help me. When they arrived to the store they were told nothing was ready and they could not collect anything for me despite having all paperwork and confirmations. I had to ask them to go again two days later. Not what i expected.

Posted:

Trend Oak Grey 6mm

Rating: --
Comments:

not received yet

Posted:

Kronotex White Washed Oak

Rating: +
Comments:

Items were ready to collect within a couple of days.

  • Customer also bought: .... :
  • WHITE FOAM (1 MTRS)
Posted:

Canmore Oak

Rating: ++
Comments:

Quick efficient service

  • Customer also bought: .... :
  • WHITE FOAM (1 MTRS)
Posted:

Sutter Oak

Rating: ++
Comments:

Very Helpful and chris had the patience of a saint while helping me process my order

Posted:

Solid Black Oak Variation

Rating: ++
Comments:

Have used direct flooring for all over my house, and haven't had any problems what so ever with quality, quantity or value for money, wouldn't go anywhere else for flooring

  • Customer also bought: .... :
  • 5" SKIRTING WHITE
Posted:

Falquon Sonoma Oak

Rating: --
Comments:

Got no contact. Got red flagged spending £300 and they didn't help on the purchase


On 09-Jul-2015 the supplier responded:

Firstly you were contacted on 3 occasions to provide an authorisation code from your bank as our payment system had red flagged this order due to information being incorrect in relation to the billing details.
We have yet to be provided with this code and also the amount you have stated is well below the actual figure of the purchase.

We will never budge on our stance when it comes payments and customers, our system is in place to protect customers against fraud and whilst this may be an inconvenience to some people our customers appreciate the fact that we are looking out for them weather it be a fraudulent purchase or a simple address mistake which will always be cleared up by contacting your card issuer for the authorisation code.

if you wish to discuss this further or wish to provide the code please feel free to get in touch.

Chris Gallagher
Internet Manager

Posted:

Balterio Crafted Oak Laminate Flooring

Rating: ++
Comments:

Excellent service. The first order we received was found to be damaged but it was replaced straightaway and we received the replacement flooring within three working days

Posted:

Trend Oak Grey 6mm

Rating: ++
Comments:

The guy I spoke to was very helpful and explained what it was I needed and was polite. I have told all my friends about the good service the company delivers.

Posted: