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Service rating : Your asking for feedback and i dont have my flooring?? couldny run a bath.Product : As above
Service rating : Good website and very easy to use and good prices from Direct flooring. Click and collect service was very good.Product : Excellent product and very easy to lay, lovely finish and great price.
Service rating : Cant Fault the service, was sent pictures via email which helped me decide on my purchase.Product : Great Product
Absolutely brilliant, really understanding, quick service and extremely helpful!
Service rating : Great company , visited shop but ended up ordering online , was good website and colours true to picturesProduct : Fantastic flooring , great quality , and looks amazing fitted
very good service
Service rating : Used click and collect, product was there when advised and no issues, also phoned to ask question and was quick to helpProduct : would recommend to others
I received notification that my order was ready for collection. I organised colleagues with a van to help me. When they arrived to the store they were told nothing was ready and they could not collect anything for me despite having all paperwork and confirmations. I had to ask them to go again two days later. Not what i expected.
not received yet
Items were ready to collect within a couple of days.
Quick efficient service
Service rating : Very Helpful and chris had the patience of a saint while helping me process my orderProduct : Great unique colour, suits my decor very well
Service rating : Have used direct flooring for all over my house, and haven't had any problems what so ever with quality, quantity or value for money, wouldn't go anywhere else for flooringProduct : Have now purchased solid black oak variation now for my third room, it's absolutely beautiful, has like a three tone effect which you can match mostly everything in your room with, a great solid wood deep enough to give warmth to a room without being too dark
Got no contact. Got red flagged spending £300 and they didn't help on the purchase
On 09-Jul-2015 the supplier responded:Firstly you were contacted on 3 occasions to provide an authorisation code from your bank as our payment system had red flagged this order due to information being incorrect in relation to the billing details.
We have yet to be provided with this code and also the amount you have stated is well below the actual figure of the purchase.
We will never budge on our stance when it comes payments and customers, our system is in place to protect customers against fraud and whilst this may be an inconvenience to some people our customers appreciate the fact that we are looking out for them weather it be a fraudulent purchase or a simple address mistake which will always be cleared up by contacting your card issuer for the authorisation code.
if you wish to discuss this further or wish to provide the code please feel free to get in touch.Chris Gallagher
Service rating : Excellent service. The first order we received was found to be damaged but it was replaced straightaway and we received the replacement flooring within three working daysProduct : We have had this flooring in both the houses it is one of the best around
Service rating : The guy I spoke to was very helpful and explained what it was I needed and was polite. I have told all my friends about the good service the company delivers.Product : I bought this as carry through from my kitchen to a small utility room and it is ideal and looks fab.
Service rating : I have had no reply to my e-mail message sent to firstname.lastname@example.org nine days ago.Product : I am disappointed that no one has replied to my e-mail - sent from *Personal Information Removed by Feefo* on Saturday 20th June
On 29-Jun-2015 the supplier responded:Good Morning Mr Jardine
I have not received an email from yourself to the stated email address, if i had i would have contacted yourself regarding your issue.
I have also not received any calls or voicemail's left from yourself regarding this matter and this is certainly the first time i am hearing of this issue.
I always reply to customers as a matter of urgency when there has been a problem and strive to solve this as soon as possible.
Please feel free to contact me on 01418823548 to discuss.
Kind regardsChris Gallagher
Service rating : Use these guys on a weekly basis, never been let down. Always professionalProduct : Great choice of floors and all very good quality hence the reason I use the same floors for my developments.... Quantity is also never an issue.
Service rating : Cant thank the advisor's enough, they tracked down a discontinued product to help me replace damaged boards on my floor. Nothing was a hassle to them, i would buy again for the service aloneProduct : beautiful and very hard wearing
Have used company twice now and on both occasions have had brilliant customer service from Donnie. On both occasions the same two men delivered my flooring. Really friendly nice people.
Cheap Laminate Flooring UK Specialists @ Direct Flooring