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loaded the car
Service rating : The service provided by the initial staff member James was great. The only down point was when I went to collect my flooring the male staff member that dealt with me wasn't great. To be honest he made me feel like I was hindering him. I left thinking that I had inconvenienced him with my custom.Product : Flooring looks great and was easy to fit!
Service rating : Very helpful and prompt service,whoever carried and delivered this flooring was also excellent.Product : Not the very best quality,however this is reflected in the very reasonable costs.
We have no complaints and would use your services again.
Iv still not received my conformation email about my order and iv ordered it 2 weeks ago so iv nothing to say wot iv bought and how much iv bought no order number to pick the stuff up or even if it ready to pick up
Ordered sample of flooring twice, as the first one didn't arrive. Charged twice - received and wanted one. They called me to check delivery address and I said that I won't be home next day - they said that sb would call, didn't. Had to re-deliver on the next day.
On 04-Aug-2015 the supplier responded:Firstly apologies for the double charge on the sample, if you had called to let us know we would have re sent this for you free of charge, i will refund the extra sample charge as you should not have had to pay for this twice, I have spoken to the courier and these were sent as two parcels so when we called to check the delivery address your order was already out for delivery so no changes could be made, we sincerely apologise for any inconvenience caused.
kind regardsChris Gallagher
Service rating : Although I have put good they failed to deliver on the Saturday because they did not put the order through and I am still waiting for a refund which is £60!Product : Ordered for hallway and daughter's bedroom and happy with the product.
Good advice delivered on time.
Service rating : No issues,staff niceProduct : Stunning
Service rating : Delivery service is very poor. Do not believe the estimated 3 working day delivery. The office staff would not telephone back to give updates on delivery as I requested. On two separate occasions, I was assured a delivery for a Monday, one week after the product was ordered. Was informed by the delivery company that it would be on the Tuesday. Promises made but not delivered on, extremely poor customer service.Product : Very happy with product.
On 28-Jul-2015 the supplier responded:Service rating :
The delivery is an Average of three working days, When contacted by the courier company they informed us that they could not contact you by phone and were unable to book in for the monday as they will not just show up at your door without prior arrangement,
When i spoke to yourself i understood that you had been let down with your delivery date and assured this was delivered on a AM delivery the following day.
Again We apologise for the inconvenience this has caused you.Chris Gallagher
Service rating : Your asking for feedback and i dont have my flooring?? couldny run a bath.Product : As above
Service rating : Good website and very easy to use and good prices from Direct flooring. Click and collect service was very good.Product : Excellent product and very easy to lay, lovely finish and great price.
Service rating : Cant Fault the service, was sent pictures via email which helped me decide on my purchase.Product : Great Product
Absolutely brilliant, really understanding, quick service and extremely helpful!
Service rating : Great company , visited shop but ended up ordering online , was good website and colours true to picturesProduct : Fantastic flooring , great quality , and looks amazing fitted
very good service
Service rating : Used click and collect, product was there when advised and no issues, also phoned to ask question and was quick to helpProduct : would recommend to others
I received notification that my order was ready for collection. I organised colleagues with a van to help me. When they arrived to the store they were told nothing was ready and they could not collect anything for me despite having all paperwork and confirmations. I had to ask them to go again two days later. Not what i expected.
not received yet
Items were ready to collect within a couple of days.
Cheap Laminate Flooring UK Specialists @ Direct Flooring