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Good service but was supposed to get a phone call to arrange delivery, only got phone call when delivery driver was at my door, had to come away from work.
Service rating : N/AProduct : N/A
Service rating : Easy ordering, prompt delivery, reasonable costProduct : Good quality for price
Service rating : Easy to order on line staff at Uddingston were friendly and helpful.Product : Good quality looks just like tile
Service rating : not sure why I have received this feedback request as I haven't heard from direct flooring since I placed my order. There has been no communication from them.Product : Not received order yet so can't rate the product
The delivery was a complete shambles. Phoned Monday 21 and I was at work and was outside my flat. Came on Tuesday and was supposed to give an hours notice and was parking up. Delivery came on a pallet opened the main security door to the block and dumped the delivery. No one could enter the building. I am on the ground floor and asked at least leave it outside my door, No not my job only to drop off. I would of had a Saturday delivery when I could of had help. I am a 4ft 11 woman in her 50's who had to carry the delivery in myself and I also had my 1 year old grandson with me. I am not a weakling or a feeble woman but this was totally unacceptable. I think you need to make it clear to other people that they need to carry the delivery themselves just so that they can have help available if needed.
Service rating : Its a nice change to be treated like a human being when buying over the phone, the care and attention taken with my order was outstanding, all credit to the staff at direct flooringProduct : Great product and a great price
Service rating : Quick Quick Service ,Delivered earlier than expected and was called by the courier prior to deliveryProduct : Stunning floor, love it.
Service rating : Lovely staff as alwaysProduct : Paid a bit more for this but it was well worth it
Service rating : Service at its bestProduct : Compliments my existing skirting
Service rating : Great ServiceProduct : Love this product, I now have this in 3 rooms
Service rating : Ordered online on the Friday said average 3 working days never came to the Thursday night with three damaged boxes ... plus wasn't told that the beading was coming separate from a different courier ...Product : 3 boxes were damaged
loaded the car
Service rating : The service provided by the initial staff member James was great. The only down point was when I went to collect my flooring the male staff member that dealt with me wasn't great. To be honest he made me feel like I was hindering him. I left thinking that I had inconvenienced him with my custom.Product : Flooring looks great and was easy to fit!
Service rating : Very helpful and prompt service,whoever carried and delivered this flooring was also excellent.Product : Not the very best quality,however this is reflected in the very reasonable costs.
We have no complaints and would use your services again.
Iv still not received my conformation email about my order and iv ordered it 2 weeks ago so iv nothing to say wot iv bought and how much iv bought no order number to pick the stuff up or even if it ready to pick up
Ordered sample of flooring twice, as the first one didn't arrive. Charged twice - received and wanted one. They called me to check delivery address and I said that I won't be home next day - they said that sb would call, didn't. Had to re-deliver on the next day.
On 04-Aug-2015 the supplier responded:Firstly apologies for the double charge on the sample, if you had called to let us know we would have re sent this for you free of charge, i will refund the extra sample charge as you should not have had to pay for this twice, I have spoken to the courier and these were sent as two parcels so when we called to check the delivery address your order was already out for delivery so no changes could be made, we sincerely apologise for any inconvenience caused.
kind regardsChris Gallagher
Service rating : Although I have put good they failed to deliver on the Saturday because they did not put the order through and I am still waiting for a refund which is £60!Product : Ordered for hallway and daughter's bedroom and happy with the product.
Good advice delivered on time.
Cheap Laminate Flooring UK Specialists @ Direct Flooring