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Independant Feedback

78% of customers liked this product
(142 Reviews)
Posted Product Rating Comments

Gloss White Laminate Flooring

Service:++
Product:++

Good and on time

Black Walnut Laminate Flooring

  • Customer also bought: .... :
  • XPS Foam Underlay
Service:+
Product:++

Service rating : Great, easy website to use. Sample service brilliant service.
Product arrived 3 days, as promised on order, however no phone call to confirm delivery date or time. Good job our joiner was around.
In addition I had emailed twice but no response.
Product : Great narrow panels. Gorgeous colour & good value. Can't wait to fit it.

Kronotex Stirling Oak

Service:++
Product:nyt

Value for money and very good delivery times

Nostalgia Teak Silver

  • Customer also bought: .... :
  • ENVOY ULTRA UNDERLAY (10 MTR ROLL)
  • Kronotex Stirling Oak
Service:+
Product:++

Service rating : Excellent online service.. feel company were let down due to staff instore. rather ignorant and poorly organised.
Product : Used for a kitchen. really bought it all together. Easy to fit with fantastic finish

Senia Laminate Tile Flooring

Service:++
Product:++

Great service, very helpful staff in shop

Canmore Oak

  • Customer also bought: .... :
  • ENVOY ULTRA UNDERLAY (10 MTR ROLL)
  • SCOTIA OAK
Service:-
Product:nyt

Ordered one evening and next day get email saying local branch didn't have enough stock to fulfill order and they will contact when they have been restocked. After a week of not hearing popped in when passing to be told they had stock all the time of items ordered and apologetic staff weren't aware of email saying out of stock . Feel bad giving a poor rating but couldn't give good - suggest having a neutral option.

Acacia Solid Hardwood, 18mm x 122mm

Service:--
Product:++

Service rating : Omg left my 800 pound flooring out in the middle of the street not in my house I had too call someone to help me take it in it ruined not happy at all
Product : Loved it but the delivery not good

Century Oak Brown

  • Customer also bought: .... :
  • ENVOY ULTRA UNDERLAY (10 MTR ROLL)
  • SCOTIA DARK OAK
Service:++
Product:++

Very fast efficient service. Thank you

Kronotex Everest Oak Bronze

Service:++
Product:++

Service rating : From my first phone call right to the delivery everything went smoothly.
Product : Looks great. It certainly looks like a solid wooden floor but without all the problems you get with a solid floor. It is easy to clean and no problem walking on it with heels.

Kronotex Waveless Oak White

  • Customer also bought: .... :
  • ENVOY ULTRA UNDERLAY (10 MTR ROLL)
Service:++
Product:++

Excellent product and excellent service, delivery arrived within two days.

Kronotex Everest Oak Natural

Service:++
Product:nyt

The on-line ordering was good and the shop service was excellent, however there is an element of unfairness here which you may feel like addressing. The shop staff have as much work to do with regard to customer service and paperwork for a Click and Collect order as they would for an 'off the street' order. I hope they get the same recognition/remuneration, for they are the 'face' of the company.

Trend Oak Grey 6mm

Service:+
Product:--

Service rating : Got 22 boxes of laminate flooring and had it professionaly installed and even the guy said the stuff was bad quality and I've just paid £20 a box? Well my full house of laminate flooring will need Re dun due to the fact the stuff is shite
Product : Refer to previous note.................

Kronotex Tower Oak Nature

Service:++
Product:++

Service rating : Excellent price and excellent service
Product : Great value for money. Looks terrific

Ticino Walnut

Service:++
Product:++

Great quality, superbly priced, only minor issue I had was with the delivery method.
I requested free store pick up however the website still charged me delivery price.
This was quickly rectified during a telephone call the following day.
I would definately purchase from you again

XPS Foam Underlay

  • Customer also bought: .... :
  • Trend Oak Grey 6mm
Service:+
Product:+

Service rating : Quick and easy transaction, items were ready to collect in 24 hours. I would definitely use them again.
Product : Quick and easy transaction, items were ready to collect in 24 hours. I would definitely use them again.

Trend Oak Grey 6mm

  • Customer also bought: .... :
  • WHITE FOAM (1 MTRS)
Service:++
Product:+

Service rating : Easy to use web site and prompt delivery
Product : good product, worked extremely well for our exhibition

Century Oak Brown

Service:++
Product:+

Service rating : Excellent service, easy to order and quick delivery. I had to amend my order and the person I spoke to was very helpful and rearranged it so everything came with the same order. This was great as otherwise the delivery would have been really expensive!
Product : Product was pretty good, some of the edges were a little damaged but OK on the whole.

Kronotex Trend Oak Grey 7mm

Service:++
Product:nyt

My girlfriend was in to receive delivery , the driver carried it into the house for her . 1st class service thanks

Carbon Black

Service:++
Product:++

Service rating : Fantastic company with quick service. Ordered online and was delivered by a great delivery company
Product : Flooring is even better than it looks in the pictures. Would definately recommend, lovely finish!!

Bamboo Carbonized Solid Hardwood (Horizontal)

Service:-
Product:nyt

I ordered this flooring and paid for it and was told I would be informed when it was in the Dundee Store.

I waited and waited and received no notification that this flooring was in the Dundee store.

I also e mailed the contact person that was on the e mail I received as confirmation of my order and he still has not come back to me which I feel is not good customer care at all.

I eventually had to go into the store to find out if the flooring was in and when I spoke to a staff member he advised that my order was there and that my piece of paper in my hand stated confirmation of order. I pointed out that what it stated quite forcefully. If I had not seen this items a a deal in the sale I most certainly would have cancelled my order and gone somewhere else. I did in the end get an apology form one of the guys who put the boxes in my car.

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