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FeeFo Feedback

Independant Feedback

77% of customers liked this product
(70 Reviews)
Posted Product Rating Comments

Acacia Solid Hardwood, 18mm x 122mm

Service:+
Product:++

Service rating : No issues,staff nice
Product : Stunning

Kronotex Tower Oak Polar

Service:-
Product:+

Service rating : Delivery service is very poor. Do not believe the estimated 3 working day delivery. The office staff would not telephone back to give updates on delivery as I requested. On two separate occasions, I was assured a delivery for a Monday, one week after the product was ordered. Was informed by the delivery company that it would be on the Tuesday. Promises made but not delivered on, extremely poor customer service.
Product : Very happy with product.


On 28-Jul-2015 the supplier responded:
Service rating :

The delivery is an Average of three working days, When contacted by the courier company they informed us that they could not contact you by phone and were unable to book in for the monday as they will not just show up at your door without prior arrangement,
When i spoke to yourself i understood that you had been let down with your delivery date and assured this was delivered on a AM delivery the following day.
Again We apologise for the inconvenience this has caused you.

Chris Gallagher
Internet Manager

Trend Oak Grey 6mm

Service:--
Product:NA

Service rating : Your asking for feedback and i dont have my flooring?? couldny run a bath.
Product : As above

Black Walnut Laminate Flooring

Service:+
Product:++

Service rating : Good website and very easy to use and good prices from Direct flooring. Click and collect service was very good.
Product : Excellent product and very easy to lay, lovely finish and great price.

Viva Natural Laminate Flooring ***limited stock please call before ordering***

Service:++
Product:++

Service rating : Cant Fault the service, was sent pictures via email which helped me decide on my purchase.
Product : Great Product

Sutter Oak

  • Customer also bought: .... :
  • Trend Oak White
Service:++
Product:++

Absolutely brilliant, really understanding, quick service and extremely helpful!

Century Oak Brown

  • Customer also bought: .... :
  • WHITE FOAM (1 MTRS)
  • SCOTIA DARK OAK
Service:++
Product:++

Service rating : Great company , visited shop but ended up ordering online , was good website and colours true to pictures
Product : Fantastic flooring , great quality , and looks amazing fitted

Trend Oak Grey 6mm

Service:++
Product:++

very good service

Viva Natural Laminate Flooring ***limited stock please call before ordering***

Service:+
Product:+

Service rating : Used click and collect, product was there when advised and no issues, also phoned to ask question and was quick to help
Product : would recommend to others

Kronotex White Washed Oak

Service:-
Product:++

I received notification that my order was ready for collection. I organised colleagues with a van to help me. When they arrived to the store they were told nothing was ready and they could not collect anything for me despite having all paperwork and confirmations. I had to ask them to go again two days later. Not what i expected.

Trend Oak Grey 6mm

Service:--
Product:NA

not received yet

Kronotex White Washed Oak

  • Customer also bought: .... :
  • WHITE FOAM (1 MTRS)
Service:+
Product:+

Items were ready to collect within a couple of days.

Canmore Oak

  • Customer also bought: .... :
  • WHITE FOAM (1 MTRS)
Service:++
Product:+

Quick efficient service

Sutter Oak

Service:++
Product:++

Service rating : Very Helpful and chris had the patience of a saint while helping me process my order
Product : Great unique colour, suits my decor very well

Solid Black Oak Variation

  • Customer also bought: .... :
  • 5" SKIRTING WHITE
Service:++
Product:++

Service rating : Have used direct flooring for all over my house, and haven't had any problems what so ever with quality, quantity or value for money, wouldn't go anywhere else for flooring
Product : Have now purchased solid black oak variation now for my third room, it's absolutely beautiful, has like a three tone effect which you can match mostly everything in your room with, a great solid wood deep enough to give warmth to a room without being too dark

Falquon Sonoma Oak

Service:--
Product:NA

Got no contact. Got red flagged spending £300 and they didn't help on the purchase


On 09-Jul-2015 the supplier responded:
Firstly you were contacted on 3 occasions to provide an authorisation code from your bank as our payment system had red flagged this order due to information being incorrect in relation to the billing details.
We have yet to be provided with this code and also the amount you have stated is well below the actual figure of the purchase.

We will never budge on our stance when it comes payments and customers, our system is in place to protect customers against fraud and whilst this may be an inconvenience to some people our customers appreciate the fact that we are looking out for them weather it be a fraudulent purchase or a simple address mistake which will always be cleared up by contacting your card issuer for the authorisation code.

if you wish to discuss this further or wish to provide the code please feel free to get in touch.

Chris Gallagher
Internet Manager

Balterio Crafted Oak Laminate Flooring

Service:++
Product:++

Service rating : Excellent service. The first order we received was found to be damaged but it was replaced straightaway and we received the replacement flooring within three working days
Product : We have had this flooring in both the houses it is one of the best around

Trend Oak Grey 6mm

Service:++
Product:+

Service rating : The guy I spoke to was very helpful and explained what it was I needed and was polite. I have told all my friends about the good service the company delivers.
Product : I bought this as carry through from my kitchen to a small utility room and it is ideal and looks fab.

Birch Solid Hardwood Flooring, 15mm x 90mm

Service:-
Product:--

Service rating : I have had no reply to my e-mail message sent to chris@directflooring.co.uk nine days ago.
Product : I am disappointed that no one has replied to my e-mail - sent from *Personal Information Removed by Feefo* on Saturday 20th June


On 29-Jun-2015 the supplier responded:
Good Morning Mr Jardine

I have not received an email from yourself to the stated email address, if i had i would have contacted yourself regarding your issue.
I have also not received any calls or voicemail's left from yourself regarding this matter and this is certainly the first time i am hearing of this issue.

I always reply to customers as a matter of urgency when there has been a problem and strive to solve this as soon as possible.

Please feel free to contact me on 01418823548 to discuss.

Kind regards

Chris Gallagher
Internet Manager

Trend Oak White

Service:++
Product:++

Service rating : Use these guys on a weekly basis, never been let down. Always professional
Product : Great choice of floors and all very good quality hence the reason I use the same floors for my developments.... Quantity is also never an issue.

£0.00 VAT INCLUDED