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Terms & Conditions

When purchasing from the Direct Flooring website, you are agreeing to our terms and conditions:

The term "you" refers to the Buyer
The terms "us" or "we" or "our" refers to Manorgate Ltd T/A Direct Flooring

Before Ordering

Please ensure that you have read our terms and conditions and are satisfied with them before placing your order.

The colour likeness of products in the images on this site may vary due to limitations of camera settings, lighting, browser software and monitor/screen settings. We recommend all customers view our products at their local branch before placing an order.

Our natural, real wood products may vary slightly in colour due to the nature of the product.

Dispatch Policy

Any purchases will only be delivered to the Buyer's premises.

Our £29.99+VAT delivery charges apply to United Kingdom Mainland, Northern Ireland and Ireland Only. Extra delivery charges will arise for any orders outside these areas. Please contact our free phone number and we will advise you of any additional carriage charges that you will incur.

Every effort will be made to ensure that all items shown are in stock. We offer no guarantee of availability and this electronic publication does not constitute an offer for sale. Goods delivered normally arrive between 9am and 5.30pm, Monday to Saturday. You are able to supply your preferred delivery day via e-mail, or by contacting our free phone number. We will then call you if we are unable to deliver on this date, and to arrange an alternate date that is convenient to you.

As deliveries will be made on a van, it is assumed that the delivery address will be accessible by the van. If there is likely to be a problem, e.g. the road is subject to a vehicle weight or width limit, please inform us at the time of order. If a delivery is attempted, and you have not informed us, you may incur charges for re-delivery. In the event that you are not available to provide a signature on the pre-arranged date, you may be charged for re-delivery. If you live above the ground floor (i.e. in a flat) please inform us at the time of purchase.

We may use a third party delivery company, and as such the drivers may unfortunately be unable to move the goods inside for you. They are only able to deliver flooring products to the outside of your home.

The delivery time of day can only be estimated by us. We will not be held responsible for any failed delivery times quoted by any third parties.

The buyer must inspect all goods for damage before accepting delivery. We will accept no responsibility for goods damaged during transit if the customer has signed for them. In the event that a delivery arrives to you damaged in any way, it must be signed as "damaged" in order for us to send a replacement.

If the items are not signed as damaged, we will accept no liability for any damages. You as the buyer may also refuse to accept a damaged delivery. Please note, should a delivery be returned to us because the customer has refused to accept it, and there is no evidence of damage, it will be considered a "cancellation" and a credit note will be issued.

Should you wish to accept a damaged delivery, you must still sign for it as "damaged" with the delivery courier.

We advise that a customer does not book any fitting until the goods have been delivered and checked. We will not be held liable for any fitting costs resulting from late delivery or delivery of incorrect or damaged goods.

Please note: We only deliver to United Kingdom mainland, Northern Ireland and Ireland addresses. These delivery options relate to our Internet store only.

Refund Policy

We will gladly refund or exchange any complete unopened packs of flooring or accessories AFTER INSTALLATION of the full area has taken place. This excludes any underlay that is cut by our staff or you. You will be required to provide relevant proof of purchase, including all contact information, in order to obtain a refund. Goods must be returned WITHIN 28 DAYS OF PURCHASE and be in a sellable condition.

Any flooring or accessories (excluding cut underlay) returned before installation, will be exchanged and any difference due to you is payable by credit note.

Prices and Tax.

The price shown for the goods excludes postage and packing unless specifically stated. The charge for deliveries (£29.99+VAT for most main land UK and Northern Ireland addresses) is shown in the Checkout before you are asked to confirm the order. The price you pay will include VAT at the current UK Standard Rate.

Cancellations and Returns

(Applicable for Internet Sales only). In accordance with the Distance Selling Regulations 2000 you have the right to cancel your order, up to 7 days after you receive the goods.

Please note that in the event of a cancellation, the buyer is responsible to pay all costs associated with returning the order. The item is the buyers responsibility until it reaches our designated returns address.

For the buyers protection, we recommend that sending returns using a delivery service that insures the buyer for the full value of the goods.

Alternatively, contact us in case we can arrange more economical collection on your behalf, although in certain circumstances we may retain the right to refuse to organize the return delivery on the buyers behalf.

Please ensure to package all returns adequately. It is recommended to contact us for advice regarding packaging as we will not accept a refund for any returns unless the product has been returned in unmarked and undamaged condition. This includes packaging.

To cancel your order you must inform us either in writing, by fax (0141 883 6444) or by email: info@directflooring.co.uk. We will arrange with you for the goods to be collected from the delivery address, and will then refund the total amount paid for the goods, less the cost incurred by us for collection (this cost is the charge made to us by the delivery company and will depend on the size of your order). All goods must be re-packed as they were received. Refunds will be made to the payment card that was initially used to make the purchase, within 30 days of cancellation

I received the wrong item

If the item you received is not what you originally ordered, please contact us quoting your order number, your name and address, details of the product. We will then advise on how to proceed with exchanging the order.

Before fitting or using your order, please check that you have the correct product and that you are happy with the product. If you need to make a change, this can always be done before the product is fitted or used, but returns will not be accepted on a fitted or used product if the wrong items were supplied. Should you receive the wrong item please notify us in writing within 7 days of delivery.

We cannot accept any refund on any products that are not still in the original packaging and will not refund a floor after it has been fitted or opened, unless a product fault can be proven. Items wrongly delivered must be returned in unused and in good condition in order for a refund or exchange to be carried out. It is the buyer's responsibility to ensure the safe return of any items in order to qualify for a refund or exchange.

Please note:
In the case of receiving the wrong item the full return cost of the goods will be borne by us, and we can organize a collection on the buyer's behalf. However you may be required to follow some packing instructions and be available to return the item to a courier. We will use reasonable endeavors to arrange collection of returned goods at a time that will suit the buyer. It is required that the buyer also use reasonable endeavor to make themselves available to carry out the return of a delivery.

Return Address:

Goods Inward
Direct Flooring
453 Hillington Road
Glasgow
Scotland
G52 4BL

Contact Us in writing on: info@directflooring.co.uk

Product Guarantee

Our products are listed with any warranty information on the page. If you do not use a Damp Proof Membrane on ground floors, or if you do not use the correct underlay, or if you do not have the flooring fitted correctly, this will affect your guarantee.

All floor warranties are void should the floor not be fitted correctly or recommended site conditions are not met. Please read our guides on fitting before commencing any work. Please also refer to manufacturers instructions. All our floor fitting guides are located on our website in the technical section. Should you have any trouble finding them please contact us

Confidentiality

All confidential information, including credit card details, are held securely and only transmitted in encrypted form in accordance with the Payment Card Industry Data Security Standard (PCI-DSS). Customer details are not passed to third parties and are used only in accordance with the Data Protection Act.

Indemnity

You agree to indemnify us against any claims, losses, liabilities, damages and expenses (including legal fees), arising out of your use of this site.

Jurisdiction

The Contract will be governed by the laws of Scotland and the parties to the Contract submit to the jurisdiction of the Scottish Courts.

Consumer Rights

None of the above Terms and Conditions affects your statutory consumer rights.

Company information

Direct Flooring is a company incorporated in Scotland, registered under company number SC216744, and whose registered office is at 63 Carlton Place, Glasgow, G5 9TW

Intellectual Property

You agree and acknowledge that all text, graphics, photographs, copyright, trademarks and any other intellectual property, material or content available within this website are owned and shall remain vested in Manorgate Ltd or our licensors.

You agree and acknowledge that the material within this website is made available for your personal and non-commercial use only.

Whilst you may download material and print extracts from this website this must only be for your own personal and non-commercial use. No right, title or interest in any downloaded material is transferred to you at any time. You must not make any other use of any material within this website without our prior written permission.